View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0000578 | T99X171.00 SKB Eagle | SW Issue | public | 2019-03-25 13:10 | 2019-06-18 17:26 |
| Reporter | Assigned To | Due Date | |||
| Priority | high | Severity | s1-catastrophic | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Summary | 0000578: [BT] BT connection keeps failing since Mantis ID - 574 issue | ||||
| Description | The following issue keeps being encountered even rebooting STB since Mantis ID-574 issue has been occurred. Please check the following error codes : 11, 33, 14. [Test Procedure and Actual Result] 1. Rebooting STB when Mantis ID-574 issue has been occurred 2. Try to pair BT via [*] + [#] since RCU is operated by IR -. But BT connection is failed error code 11 is encountered 3. Retry to pair BT via [*] + [#] -. It's displayed as BT is connecting, but BT is disconnected at once and BMM_Audio_BA01 and BMM_BA01_049 in the remote control & accessory menu are displayed 4. Retry to pair BT via [*] + [#] -. But the error code 33 is encountered 5. Try to unpair BT via [*] + [Home] 6. Try to pair again via [Nugu] key -. But the error code 14 is encountered [Expected Result] BT connection must be established normally after rebooting under that any issue has been occurred [Version] -. v15.502.6(build 3/19) | ||||
| Tags | No tags attached. | ||||
| Attach Tags | |||||
| User List |
(ALTech) Jewoo Lee , (ALTech) SY Yoon , (SW) Jacky Chiang |
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2019-03-25 13:10 developer |
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Hi Eric, This symptom will be disappeared after removing battery of RCU, we wonder there maybe issue on RCU SW. We will check again after we have solution to solve issue 0000533. |
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Hi Kerwin, To verify if this issue is casued by RCU SW's difference, I will try to reproduce it with Janson's RCU as you already discussed with him. But we need to learn what is the cause of this issue at least, so please update here your review result. If this issue will be occurred even after 0000533 issue will be fixed, it will impact our overall schedule. Please update your review result first. |
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Hi Eric, We did some changes on V15.502.9 release to avoid thread timing issue in BT stack. Please check if the issue still exists or not. BTW, please make sure to clear RCU pair information and reinstall battery before you start to test. Thanks ! |
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included in v15.502.9 |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2019-03-25 13:10 |
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New Issue | |
| 2019-03-25 13:10 |
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Status | new => assigned |
| 2019-03-25 13:10 |
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Assigned To | => (SW) Kerwin Chen |
| 2019-03-25 13:10 |
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File Added: LogFilter_20190325_134342.7z | |
| 2019-03-25 13:10 |
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Issue Monitored: (ALTech) SY Yoon | |
| 2019-03-25 13:10 |
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Issue Monitored: (ALTech) Jewoo Lee | |
| 2019-03-25 13:10 |
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Issue Monitored: (SW) Jacky Chiang | |
| 2019-03-26 21:48 | (SW) Kerwin Chen | Note Added: 0001716 | |
| 2019-03-27 09:33 |
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Note Added: 0001721 | |
| 2019-04-02 14:40 | (SW) Kerwin Chen | Note Added: 0001818 | |
| 2019-04-02 20:05 | (SW) Kerwin Chen | Assigned To | (SW) Kerwin Chen => (ALTech) Eric Kim |
| 2019-04-02 20:05 | (SW) Kerwin Chen | Status | assigned => resolved |
| 2019-04-02 20:05 | (SW) Kerwin Chen | Resolution | open => fixed |
| 2019-04-02 20:05 | (SW) Kerwin Chen | Note Added: 0001837 | |
| 2019-04-24 17:56 | (SW) Jacky Chiang | Status | resolved => assigned |
| 2019-06-18 17:26 | (ALTech) SY Yoon | Status | assigned => closed |
